Shopping Information

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order

— United-States: 1-2 days
— Canada: 1-1 day
— Australia: 2-3 days
— France: 2-3 days
— UK: 2-3 days
— Germany: 2-3 days

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK, and Germany.
For shipping outside of these countries, please reach out to our support through our help desk.

Do you offer fast shipping?

We offer fast shipping in a select number of countries:

— United-States: 24h ($14)
— Canada: 24h (14$)
— Australia: 1-2 days ($24)
— France: 1-3 days ($24)
— UK: 1-3 days ($24)
— Germany: 1-3 days ($24)

You can select fast shipping after having entered your delivery location.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Payment Information

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Do you offer 3 or 4 times payment option?

We accept 3 times payment thank our partner Affirm.

You will be able to choose that payment option at checkout.

Orders and Returns

Do you accept returns?

We do accept returns with respect to the following conditions:

— The item must have been sold on our online store
— The item shouldn't have been used in any way
— The return or exchange request is made within 28 days of delivery
— The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our help desk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our help desk for more details.

Other

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that, you can head to your profile page to get your personalized referral link.

Any of your friends who decides to place their first order using your referral link will get enjoy a 20€ discount. In return, you will be credited to 20€ too for helping us spread the word.

For more information, please refer to our referral program terms & conditions.

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US, and Canada.

The full list of stores that resell our products can be found on our store's locator map.

Can't find what you're looking for?

Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@yourstore.com

Other inquiries? Let’s chat.

Please email us at shop@yourstore.com